Hi Everyone, Our valued Gold Sponsor, SIRVA Relocation, would like to invite qualified friends of Expat Women to apply for their current full-time vacancy for a Destination Services Consultant (DSC) in Kuala Lumpur, Malaysia. If you are interested, or know someone who might be, please read on (especially if you already have a work permit)...
Job Opening: SIRVA Relocation: Kuala Lumpur, Malaysia
SIRVA Relocation is looking for a full-time Destination Services Consultant (DSC), who would be responsible for coordinating the delivery of local destination service program programs based on SIRVA Relocation clients’ global policies and benefits.
The DSC will act as the primary point of coordination and accountability to internal Global Assignment Consultants and transferring assignees, while maintaining the highest levels of customer service. This includes managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for SIRVA Relocation.
Essential Functions and Responsibilities
1. Under the allocation from the management, administer and manage the process of the relocation for the assignee and family from pre-decision trip to arrival, through to settling and ongoing support manage. This may also include services like preview trip, home search, school search, settling in and repatriation.
2. Administer initiating documentation from client and establish (and maintain) paper and soft files.
3. Make timely contacts with SIRVA internal consultants, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs).
4. Coordinate with all internal departments/functions to ensure successful assignee experiences.
5. The DSC is expected to remain up to date on local as well as expatriate issues in the international community including but not limited to, knowledge about housing market (basic knowledge), international schools, recreation, health issues, public transportation, groceries, ‘Expatriate’ activities, domestic help etc.
6. The DSC is expected to maintain inventories of SIRVA Relocation reference materials for the Expatriate ‘Welcome Kit’ and to keep abreast of useful information that is deemed beneficial for the destination service program.
7. Maintain good relationships with international schools (administrators) and to be updating of international schools occupancies and participating in schools invitations to ensure we have full knowledge on the school curriculums.
8. Maintain good relationships with the help of SIRVA tenancy team on managing our temporary accommodation program for SIRVA Relocation.
9. Manage third-party providers like field consultants, car rental companies etc and liaise with them in co-ordination of the destination service program for the transferring assignee and family member(s), where applicable.
10. Educate assignees or internal consultants on minor relocation issues as these relate to transferring family, communicate with Client HR (where applicable) regarding exception management specific to individual assignees, including recommendations on specific exceptions to policy; providing status updates, and keeping client HR abreast of issues and solutions that arise.
11. Provide SIRVA Relocation reports as requested.
12. Work according to the requirements of the Company Quality System.
13. Report real and potential problems, as well as any unsatisfactory practices, to your manager for
action.
14. Maintain the Relocations Database – Service Engine / SMARTS.
15. Participate in client/prospect visits and presentations, where required.
Position Requirements / Qualifications
A college degree, qualification in Human resources or related discipline highly desirable.
3-5 years experience in real estate, relocation, human resources and/or accounting or finance.
Excellent communication and diplomatic skills: preferably with experience in living abroad and/or communicating with all levels of employees, and across cultures.
Preferably a fluent English speaker plus one or more languages.
Must have a strong customer service background with ability to build relationships,
proven skills in project and service partner management are required.
Must be a team player and self-starter with initiative and drive.
Good computer skills - proficient in Microsoft Office applications (Excel, Word, Access).
Interested?
If you are interested in this great opportunity with SIRVA Relocation, please urgently email SIRVA's Tram Claudel, with your CV and details of how you meet SIRVA's criteria.
Many thanks and good luck to potential applicants! Andrea
